Points are redeemed for rewards which you can spend on our site. You can redeem your points on our payment page during checkout or at any time by visiting this link.

Nope. Go ahead and earn as many as you can!

At this stage only purchases made by US customers via xmondohair.com can be counted towards loyalty rewards points.

Your points balance will expire if you have not earned or spent points for a continuous period of 1 year. Customer rewards will expire after 365 days.

No. Once points are redeemed, they are non-refundable.

XMONDO reserves the right to modify or change rewards at any time. XMONDO in its sole discretion, can terminate any member for any reason, including but not limited to any failure to comply with the website Terms & Conditions.

Exclusions: Members earn points only on the purchase price of: (i) qualifying online products. Calculation of points excludes payment by the Member for shipping charges. Points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $25 is on sale for $20, a Member will only earn points on the purchase price of $20. Purchases of gift cards and any type of price adjustments, including returns, are not eligible for points. All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Website, are not eligible for Xtra Rewards credit.

Returns/Order Cancellations: Points earned for a purchase that is then the subject of a return, cancellation, declined credit card or gift card will be deducted from your account in an amount equal to the points earned for the original transaction. Points cannot be reapplied back to your rewards account for any reason on a returned order. If a return/cancellation will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases, or engaging in other promotional activities offered from time to time. Rewards used on an order that is canceled (before the item ships or a label has been printed) may request those rewards be applied back to your rewards account. If your item has begun the shipping process, rewards cannot be reapplied. 

Limitations on Points: If you redeem points towards the purchase of a product and pay a portion of the retail price after the point's redemption, you will receive points only on the leftover retail amount you pay, and not on any value attributed to the point you used. If you redeem points towards the purchase of a product in an amount equal to the full price of the product, you will not earn any points. Points cannot be transferred. Points can only be earned or redeemed online. Points have no cash value and are not exchangeable for cash or credit.

Limitations on Rewards: Shipping Rewards: Maximum Eligible Shipping Amount = $15, Minimum Purchase Amount = $25. Cannot be combined with other offers.

Non-purchase Options for Earning Points: You may also earn additional points on non-purchase activities. From time to time, XMONDO may offer you the chance to win various prizes, and earn points, for entering into promotions. For giveaway promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry information of any promotion.