FAQ

Returns and Exchanges

We want you to love your XMONDO products. If you are not completely satisfied with your products, please reach out to our customer service team at customerservice@xmondohair.com with your name, order number, and products you would like to exchange or return. We accept returns for unopened or lightly used products within 30 days of the original purchase. We do not cover shipping costs for returned items or refund original shipping costs. All refunds will be credited to the original form of payment. 

 

Return address:

XMONDO SUPPORT
P.O. Box 40424
Houston, TX 77240

Can I get an appointment with Brad?

Brad does not have availability for appointments or hair consultations at this time. Please do not contact customer service for an appointment with Brad.

Do you ship to my country?

We currently ship to the United States, Canada, and the United Kingdom. 

Where is my order?

Pre-fulfillment: If your order has not been fulfilled, there is no tracking information available. We typically fulfill orders within 12-48 business hours depending on order volume and time the order was received. As soon as your order is fulfilled a shipping confirmation email with information on how to track your package will be sent to your email.

Pre-shipment: if your tracking number lists the package as pre-shipment please allow 24-72 business hours for it to be scanned by a shipping provider. If your package is in pre-shipment for longer than 24-72 business hours please contact customerservice@xmondohair.com with your order number and full name.

Lost Package: if your tracking number has not updated in 4-5 business days please contact customerservice@xmondohair.com with your order number and full name. We do not offer refunds for lost packages.

Tracking marked as delivered: if your tracking number for your package states it has been delivered, please allow three business days for your package to be delivered. Most lost packages show up within 24-72 hours after the tracking number is marked as delivered. If you do not receive your package 3 business days after it has been marked as delivered please contact customerservice@xmondohair.com with your order number and full name.

Failed Delivery: if your order says your delivery was failed please reach out to the shipping provider to arrange for redelivery.

Returned to sender: if your order is returned to sender please please contact customerservice@xmondohair.com with your order number and full name to get a refund or reshipment.

What should I do if my package is damaged?

We are so sorry to hear your package was damaged in transit! Please reach out to customerservice@xmondohair.com with your name, order number and products that were damaged. Please include a photo of the damaged products if possible!

What if I need advice for my hair?

Take our hair quiz to determine what products are ideal for your hair type and needs.


If you have a question about our products and how they are best used, please reach out to customer service at customerservice@xmondohair.com for more information.

Are international customers responsible for paying customs duty and taxes?

You are responsible for any fees, duties, or taxes required by customs unless a duties paid shipping option is selected at checkout. 

How much will my order cost?

Your order will cost the total of all products, applicable taxes, and shipping fees.


Shipping and handling charges are based on the carrier selected, shipping destination, and weight of the package.


For USPS priority mail and first class mail, rates are based on the weight of the package and final destination. Rates can be found on the USPS website at https://pe.usps.com/text/dmm300/Notice123.htm.


For Fedex 2-day shipping, the cost is $12 for domestic shipments to the contiguous United States and $17 for shipments to Alaska and Hawaii.


For DHL international, rates range from $15-18 for Canada and $18-25 for the UK depending on the weight of the shipment.

Do you have a discount for professional cosmetologists?

We do not have a professional discount or wholesaling options available. Products are only available for purchase at xmondohair.com

Can I buy XMONDO Hair products anywhere else?

XMONDO products are sold exclusively at xmondohair.com!

Where can I learn more about XMONDO Hair?

Check us out on Instagram @xmondohair

How can I contact XMONDO support?

We are here to answer any additional questions at customerservice@xmondohair.com. Emails will be answered within 24-48 hours Monday through Friday.

What forms of payment do you accept?

We accept online payments from Visa, Mastercard, American Express, Afterpay, Shop Pay, Paypal, and Apple Pay.