Subscription FAQ's

General Information

What is Auto Replenishment?

XMONDO allows customers to get their favorite products delivered on a scheduled basis. It’s an easy service and can be updated anytime at your convenience. You will receive a discount on your Auto Replenishment orders. You can skip, cancel, and update the processing date at any time. Modifications to your subscription should be made 2 business days prior to the shipment date.

How do I join Auto Replenishment?

To join, you must have an account on our website. You can create a new subscription via the product page by selecting it from the drop-down menu. You choose the frequency and then checkout when you are all set. You do not have to sign up for all the items in your cart, you can select which products are one time purchase and which products you would like to receive on a subscription.

What will happen after I join Auto Replenishment?

Once you join, you will get a confirmation email notifying you of your newly set up subscription. You will be charged each time your subscription order is set to process and ship. A reminder email will be sent to you 3 days before the order gets processed. If an item is out of stock, you will be notified, and the subscription will not be processed.

What types of payment are accepted for Auto Replenishment?

Subscriptions are to be processed with a credit card or debit card payment. The default card on your account will be used as the automatic payment method each time the subscription gets processed.

How to update or change your subscription

Can I add products to my auto shipment?

Yes! You can add items to your subscription order by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘subscriptions’ tab.
  3. Click the box ‘add product’.
  4. Make adjustments to the product.
  5. Click ‘Add Product’.

Can I skip a delivery?

Yes! You can skip a delivery by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘subscriptions’ tab.
  3. Click ‘delivery schedule’.
  4. Bottom right corner, click ‘skip’.

How can I cancel my subscription?

Yes! You can cancel your subscription at any time by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘subscriptions.’
  3. Click ‘Actions’ on the item you wish to cancel.
  4. Select ‘Cancel’ from the menu.
  5. Choose cancellation reason.

How can I update my billing information?

Yes! You can cancel your subscription at any time by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘Subscriptions’ tab.
  3. Click ‘Edit.’

I moved; how can I update my shipping address?

Yes! You can cancel your subscription at any time by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘Subscriptions’ tab.
  3. Click ‘Shipping addresses.’
  4. Select the address you want to use or ‘Add new shipping address.’
  5. Follow prompt to update.

Am I able to change the subscription date?

Yes, you can absolutely change the subscription date to any date you prefer.

  1. Log into your XMONDO account.
  2. Click ‘subscriptions’ tab.
  3. Click ‘Edit’
  4. You can click on the ‘Next Charge Date’ box, and select the new date on the calendar.
  5. Complete it be clicking the box ‘Update next shipment date’



Subscription FAQ's

General Information

What is Auto Replenishment?

XMONDO allows customers to get their favorite products delivered on a scheduled basis. It’s an easy service and can be updated anytime at your convenience. You will receive a discount on your Auto Replenishment orders. You can skip, cancel, and update the processing date at any time. Modifications to your subscription should be made 2 business days prior to the shipment date.

How do I join Auto Replenishment?

To join, you must have an account on our website. You can create a new subscription via the product page by selecting it from the drop-down menu. You choose the frequency and then checkout when you are all set. You do not have to sign up for all the items in your cart, you can select which products are one time purchase and which products you would like to receive on a subscription.

What will happen after I join Auto Replenishment?

Once you join, you will get a confirmation email notifying you of your newly set up subscription. You will be charged each time your subscription order is set to process and ship. A reminder email will be sent to you 3 days before the order gets processed. If an item is out of stock, you will be notified, and the subscription will not be processed.

What types of payment are accepted for Auto Replenishment?

Subscriptions are to be processed with a credit card or debit card payment. The default card on your account will be used as the automatic payment method each time the subscription gets processed.

How to update or change your subscription

Can I add products to my auto shipment?

Yes! You can add items to your subscription order by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘subscriptions’ tab.
  3. Click the box ‘add product’.
  4. Make adjustments to the product.
  5. Click ‘Add Product’.

Can I skip a delivery?

Yes! You can skip a delivery by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘subscriptions’ tab.
  3. Click ‘delivery schedule’.
  4. Bottom right corner, click ‘skip’.

How can I cancel my subscription?

Yes! You can cancel your subscription at any time by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘subscriptions.’
  3. Click ‘Actions’ on the item you wish to cancel.
  4. Select ‘Cancel’ from the menu.
  5. Choose cancellation reason.

How can I update my billing information?

Yes! You can cancel your subscription at any time by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘Subscriptions’ tab.
  3. Click ‘Edit.’

I moved; how can I update my shipping address?

Yes! You can cancel your subscription at any time by following the steps below:

  1. Log into your XMONDO account.
  2. Click ‘Subscriptions’ tab.
  3. Click ‘Shipping addresses.’
  4. Select the address you want to use or ‘Add new shipping address.’
  5. Follow prompt to update.

Am I able to change the subscription date?

Yes, you can absolutely change the subscription date to any date you prefer.

  1. Log into your XMONDO account.
  2. Click ‘subscriptions’ tab.
  3. Click ‘Edit’
  4. You can click on the ‘Next Charge Date’ box, and select the new date on the calendar.
  5. Complete it be clicking the box ‘Update next shipment date’